SHIPPING & Returns

Domestic shipping

  • Please note AusPost is experiencing continuing delays

  • Express Post parcels are being prioritised in their network & we strongly encourage you to select it at check out.

  • Current guidelines are 2-6 business days for Express Post but up to 12 business days for Parcel Post

  • Business days exclude Saturdays, Sundays & Public Holidays.

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 Processing: Our current dispatch time is 5-7 business days. This is how long it takes me to process, pack & post your order. Postal estimates are on top of this.

Tracking: All shipping, Domestic & International, is tracked. You will be automatically sent a tracking number when your order is fulfilled, this number can be tracked here: Auspost.com.au (we do not have access to additional information). For International packages, you can often track via your countries main postal service (i.e USPS, Canada Post) with the same number, this yields more info once the package has landed in your county. 

Insurance: Our parcels are not insured when they are sent. We do not take responsibility for refunding or replacing any orders that are lost or damaged by the postal service unless you have requested and paid for insurance on your parcel. Please read our "Lost Orders" section below for our alternative solution in the unlikely scenario that your parcel goes missing. 

If you would like to add insurance to your order: type “Please Insure” in the order notes when you check out and we will contact you with the quoted value from Auspost (it is normally between $2-$8AUD depending on the value of your order & country receiving) and if you wish to proceed, we will send you an invoice for this amount and insure your parcel for you.

  *Business days exclude Saturdays, Sundays & Regional Public Holidays (we are based in Victoria, Australia).

  • Shipping times continue to fluctuate since the pandemic began. Allow 1-4 business days for Express once dispatched & 4-10 for Parcel Post.

  • For parcels over 8kg, please email us for a courier quote.

  • We offer flat rate, weight-tiered shipping Australia wide, regardless of postcode:

Parcel Post Express Post

> 500g $8.50-$10.90

500g to 1kg$10.90-$13.90

1kg to 3kg$13.90-$17.90

3kg to 5kg$17.90-$25.90

returns & exchanges

I do not offer refunds for change of mind. I happy to exchange items that are in the same condition you received them, if you contact us within 48hrs of the order being delivered. When you receive your parcel check the item over as once you have taken them off the backing card they will then be your responsibility.

Please email us at kayjaydesigns@hotmail.com and include the following information in the email:

  • Your Name & Order Number

  • Item/s you want to exchange

  • Item/s you would like instead

  • Reason for the return

If your exchange is approved, you will be sent the address to return it to. Return postage costs are the responsibility of the customer, for both the items returned & the new items being sent out. Exchanged items will not be sent until return parcel is received (for piece of mind we encourage you to send your item/s back to us via tracked post)

damaged or faulty goods

Email me at kayjaydesigns@hotmail.com and please include the following information:

  • Your Name & Order Number

  • Photos of the fault and/or damage. Please make it clear what the whole item is as well as the damage.

I will then endeavour to get the missing item/s, or an alternative solution, out to you as soon as possible. I will cover the postal costs of replacing any faulty or damaged items that I am responsible for.

Please note: damage from heat exposure or postal company mishandling during transit is rare and out of our control. Should your item be damaged due to third party handling, we will discuss options to share the replacement costs should you wish to.

contact me

kayjaydesigns@hotmail.com